Poor customer service

My account was blocked without any communication. I went to the branch and was told that I received a pymnt of R1300 on 24 Nov. I explained that Im a sangoma and that payment was from one of my clients. Got an affidavit as advised at the bank even attched my whatsapp chats with the lady. I was told to get a case number. Went back to the police station but they wouldn’t open the case. The officer said there’s no case as I am not the one de*****ed. Ive been trying to explain this both to your call centre who keeps trying to transfer the call to your ***** department but to no avail. Please get this sorted out today. ***