NM
Nomonde M
1 reviews | Active since Sept 2020
23 Jul 2021, 13:58
Poor customer service
I have not been contacted by any agent from Capitec since I logged a dispute on the 17th of July 2021. Dispute ref ***7 this is unacceptable because at least I should be given a daily report of how far they are to resolving this issue. Can I be contacted immediately and be told the dispute is resolved and be credited with the disputed amount.
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Replies (2)
Capitec Bank's replyOfficial
23 Jul 2021, 13:59Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply23 Jul 2021, 13:59
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
NM
Nomonde M's updateReviewer Update
05 Aug 2021, 11:46I'm am totally disappointed with the feedback I received this morning from your agent Abigail. It is totally unacceptable that after waiting for 14 days for my dispute to be resolved I get such disturbing news. As explained previously there was looting happening in the area and all banks were shut down. There was no way the money was cashed out. This is an inside thing from the bank, I cannot come up with such a claim and take chances with such a big institution.
I would really appreciate if I can get my money back been sitting with hope that I will be refunded.
I will take this matter up with the banks ombudsman because I am left without any choice here. This is a lot of money for me, I have big responsibilities and mouths to feed.
Pls hear me out
I would really appreciate if I can get my money back been sitting with hope that I will be refunded.
I will take this matter up with the banks ombudsman because I am left without any choice here. This is a lot of money for me, I have big responsibilities and mouths to feed.
Pls hear me out
NM
Nomonde M's update05 Aug 2021, 11:46
Reviewer Update
I'm am totally disappointed with the feedback I received this morning from your agent Abigail. It is totally unacceptable that after waiting for 14 days for my dispute to be resolved I get such disturbing news. As explained previously there was looting happening in the area and all banks were shut down. There was no way the money was cashed out. This is an inside thing from the bank, I cannot come up with such a claim and take chances with such a big institution.
I would really appreciate if I can get my money back been sitting with hope that I will be refunded.
I will take this matter up with the banks ombudsman because I am left without any choice here. This is a lot of money for me, I have big responsibilities and mouths to feed.
Pls hear me out
I would really appreciate if I can get my money back been sitting with hope that I will be refunded.
I will take this matter up with the banks ombudsman because I am left without any choice here. This is a lot of money for me, I have big responsibilities and mouths to feed.
Pls hear me out