Poor customer service

Capitec consultants hates their job with all their being you cannot tell me otherwise!!! If there was an option to upload I would! 29 December they phoned me and it was a missed call. They sent me an email and I immediately responded asking to phone again and they didn't. On the 31st afternoon I received the call again I answered and asked to be call the next following working day. Monday they didn't. Received their call yesterday I answered and there was no one on the line the next thing I'm receiving an email that they tried contacting me Prior to that on the 30th seeing that they were not calling me back after responding to their emails, I was blocked from the server. Today they call again, I answer the person hangs up, a couple of minutes later I receive a sms and an email that they tried contacting me. Contacting me where??? Because everytime I answer y'all hang up? What happened to a 3 x 3 rule : calling the client 3 times a day for 3 consecutive days? Isn't that the communication rule before closing the complaint or terminating the lead? Even FSB says so or y'all governed by a different institution? Please when y'all ready and serious to resolve complaint you will get a professional consultant to call me.