Poor customer service at Tygervalley branch

<p>I've been a proud and satisfied Capitec bank customer for 5 years now, but the treatment I received at Capitec Bank Tygervalley is absolutely unacceptable.</p> <p> </p> <p>I was "greeted" (I as the customer did the greeting, not the Capitec employee receiving me) by Mickey Williams.</p> <p> </p> <p>He asked how he could help and I said that I'd like to find out more about the Credit card Capitec now offers. Something I've been waiting for a while now.</p> <p> </p> <p>He just walked away and had a conversation with someone behind a computer (Micheal de Waal). Mickey came back asking me for my payslip. I informed him that I work for myself. Mickey again just walked away and talked to Micheal. Mickey came back and asked me for my payslip. I told him again that I work for myself. Once again Mickey walked away and spoke to Micheal. </p> <p> </p> <p>It was at this point that I leant over the barrier Mickey was standing behind to see Michael behind a computer paying me no attention. I spoke to them both, asking to receive proper customer service at which point Michael mentioned that he just had to finish an email. I then said that I find the service pathetic as a Capitec customer of 5 years (it was pathetic for even a new customer, or any customer for that matter). It was only at this point that Michael paid me any attention.</p> <p> </p> <p>It was only then that I was informed by Michael that according to Capitec's rules and regulations that I as an entrepreneur, working for myself, sustaining me and my wife, paying rent and attributing to society can't apply for a Capitec credit card. </p> <p> </p> <p>Where is the support? Where is the backing for people making their own way in this world? I feel totally let down both in terms of service and the backing of a bank I have supported for 5 years now.</p>