Poor customer service at Capitec Bank Carlton centre

Capitec Carlton centre branch has the worst customer service ever. You find 4 or 5 consultants standing and they say all customers must use atm to withdraw and deposit and the queue is very long. Why can’t customers have option to deposit at atm or inside bank. The consultants rather stand and chit chat than work, am very annoyed because it’s not everyone who has time to queue at an atm