Poor Customer Service and Unfulfilled Promises by Capitec Bank

I am writing to express my disappointment and frustration with the service I received from Capitec Bank. On 18-Dec-24, I app**** for a business bank account and later a debit card machine with reference number ***. At the time of application, I was assured that the process would be easy and efficient.

However, the experience has been nothing short of disappointing. Despite making the application before the expiration of a promotional offer, I was informed that the promotion had expired and that I would need to pay the remaining amount before the application could proceed.

What's even more frustrating is the lack of effort from Capitec to resolve the issue. When I reached out to them for assistance, I received an email that essentially said "there's nothing we can do.

The email from Capitec not only failed to provide a solution but also seemed to be shifting the blame onto me for not having "the best luck with the process". It's astonishing how easily Capitec is willing to shy away from helping their customers.

Resolution Desired:

I would like Capitec to take responsibility for their mistakes and provide a solution that honors the promotional offer that was available at the time of my application. I would also like the bank to provide a clear timeline for the delivery of the device and to ensure that the application process is completed efficiently.

I hope that Capitec will take my complaint seriously and take immediate action to resolve the issues I have raised.