Poor Customer service and poor security by Capitec

hope this message finds you well. I am writing to request a meeting to discuss potential funding opportunities for a UIF Training Centre that we are planning to establish in Rustenburg. This project aims to provide critical skills development and training, which we believe will have a significant positive impact on the local workforce.

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You said: Write an email to hello peter about how pathetic the service at capitec is. I sent money to a wrong acoount on 27 July 2024 and I was told to wait 14 - 20 days to receive my money. To day Im taken from pilla to post. Angain on 28 August 2024 I paid my credit card at another bank. The monet did not reach the bank and was reversed. I went to Capitec yestday and today. All i hear is apologies I must patient ChatGPT said: ChatGPT Subject: Unacceptable Service and Unresolved Issues with Capitec

Dear Hello Peter,

I am writing to express my deep frustration with the poor service I have received from Capitec regarding two unresolved issues.

On 27 July 2024, I mistakenly sent money to the wrong account. After reporting the incident, I was told to wait 14-20 days to receive my funds. However, it is now well beyond that timeframe, and I am still waiting, being continuously passed from pillar to post with no clear resolution.

Additionally, on 28 August 2024, I made a payment towards my credit card at another bank, only to find that the payment was not processed and eventually reversed. I visited Capitec yesterday and again today to resolve this matter, but all I have received are empty apologies and requests for patience, with no actual action taken to fix the problem.

This level of service is completely unacceptable. I expect immediate intervention and a resolution to both these issues.