Poor Customer Service and Non-Compliance

<p>I was super shocked by poor service I recieved from capitec. When I took up a personal I was informed that I can increase my monthly payment after three months. When three months came the story changed to four months. I am almost certain that when four months comes there will be another story. Not to mention the unprofessional call centre agent who was whispering the whole time, speaking like she just off from sleep. If I had means I would payoff the loan today so that I dont have to put up with this shocking service. I will be formally filing this matter with OBS. Any ligitimate bank should allow their customer to pay extra on their loan. Then their IT is even worse. One cannot transact between a savings account and a loan account. This has to be done at the branch. Shocking. What the point of having a mobile app if every small things one has to go to the bank. I will never recommend capitec to anyone and will discourage people from open an account with them. Poor Poor customer service.</p>