POOR CUSTOMER SERVICE AND FULL OF *****

I am very mad with the bank for not protecting my cash in my account. It has now been a month and still no progress as if they just want this issue to slide and be buried. I still wonder how their security is, if people can hack into their system and ***** money. I still have not been given any reference to also use to follow up. This bank is really failing its clients if our savings are not safe. How did they manage to take cash from my account without my knowledge