Poor customer service and disappointed

I have never in my life found a bank so disgraceful and to think that I used to be an employee of the company... Always when I go to preller Bloemfontein the ATM is not work and other atms are locked up... Worse part today I went to the same branch and again the outside branch wasn't working and the consultant named Miles was at other atms about to lock it down I asked if I can quickly use the atm he bluntly refused... I wasted my petrol for a 1 min transaction

Is this how this bank has turned out? Now you are not putting customers first and going an extra mile?

Im truly disgusted about the service I will be changing my salary to another bank. Your staff doesn't care worse worse worse