Poor Customer Service and Client Management

Capitec is the worst bank I ever banked with. I went to one of their branches in East London (Retail Park, Beacon Bay) to report an unauthorized transaction that went off on my personal account from a service provider that I had no business with, even showed them corresponding emails that I had cancelled the service with the service provider and I need for the pending transition on my account to be reversed. Not only did the lady serving me not help me but she didn't have good customer service/management. I immediately moved all my finances from Capitec to an alternate bank Discovery after that engagement. For all the years I've banked with Capitec this has to go down the thee worst experience by far.