SM
Siwongiwe M
1 reviews | Active since Aug 2023
21 Aug 2023, 15:57
Poor customer service
Lack of empathy...the customer service representative I spoke to showed no empathy towards my issue. They seemed disinterested and did not make any effort to understand or address my concerns. They blocked my account without even calling me and tell me what the issue was, it's been four days now.
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Capitec Bank's replyOfficial
23 Aug 2023, 07:15Good day Siwongiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Aug 2023, 07:15
Official
Good day Siwongiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank