Poor customer service

I was so disappointed with the customer service received as I was accompanying my employee to open her bank card. We were assisted by Zamile at the entrance of the bank at Springs mall. He said only one person is allowed to enter the premises, I understand the Covid restrictions and all but I asked to at least seat in one of the chairs as I was carrying a new born baby. I tried to explain to him that i cannot stand long due to the C section that I just did but he did not buy it or sympathise. It was disappointing as I had to stand all this time until my employee was assisted. I don't think thats the bank I would love to do business with