Poor customer service

I was at capitec branch the one in gugulethu opposite shoprite liquor, so I went there to collect cash send from the ATM. I withdraw my cash send of R150 didn't take any slip only to find the R50 was torn from the edges, I quickly went inside to make a query the consultant who was attending me which is Simphiwe then asked me to show him a proof,I opened my capitec app to show him that I indeed made a cash send from my app then he did whatever he did on his system after he then told me the system doesn't allow him to assist me, Instead he suggested I go to Cape town to the SARBank to change the cash.I asked for the manager, he came I showed him the proof, I even asked him to check the ATM cameras, he also asked me alots of questions as if I'm fabricating the whole story 😑 I insisted that the cash came from the Atm they then called whoever they called to find out ..I had to wait for another time bare in mind no one outlined the process to me they didn't even apologize(show empathy) ,they were just adamant that the ATM will never process such cash yooh ..I felt like a ****. The manager came back to instruct me to open the seat for other customers, while I'm waiting for someone to go to 66(he didn't even bother to explain why I should wait and how long is the process going to take) The consultant then called me back to ask for the cash and he wrote whatever he was writing infront of me without any explanation after that he told me the cash would be sent to my bank account after 24hrs, I thanked him then I left after waiting for almost an hour and a half. I'm so annoyed of their poor customer service