Poor customer service

I went to Jabulani mall Capitec on the 14th of January 2021 to activate my banking App. I was assistanted by Sphiwe and the service I received from him was disappointing. He was unfriendly and told me to stand by the door for better network when the issue wasn't even network. He continued with his life and I was there looking lost with no guidance. Minutes later the gentleman by the door assisted me on how to properly activate my App. Sphiwe just rushed to help me with my query without really helping. The service I received from how was more than disappointing.