TM
Tshepo M
1 reviews | Active since Oct 2021
25 May 2024, 10:38
Poor customer service
I have telephoned customers service and spoke with Kgomotso who was not helping with the below:
Good Day
Kindly note that i want to reverse R168,00 debited by Bolt e driver company.
I was supposed to be charged R19, 00 instead R168, 00
I want to reverse the amount debited by Uber which is R503,00,i was supposed to be charged R200 instead of R503,00.
Both transactions must be reversed because they are incorrect charge and I didn't authorize for this amount
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
25 May 2024, 11:20Good day Tshepo,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply25 May 2024, 11:20
Official
Good day Tshepo,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
TM
Tshepo M's updateReviewer Update
25 May 2024, 11:26Kindly below feedback from Bolt about the R168, 00
Hi Tshepo,
Thanks for reaching out to us about the amount you were charged for this cancelled trip.
The review done on this trip shows that you were only charged R19 cancellation fee by Bolt and I have initiated a refund prompt of the R19 to this message. Click accept so the fund can be sent to your card within 14 days.
However, the R168 you were charged is a pre-authorization hold from your bank. This fund will be released to your card within 14 days or in rare cases, 30 days according to your bank's release process.
To fast track the release of this fund, please send this invoice ID to your bank: iv_SMqIyNT0KzBoKIcHJO7ot1qMwI7iVxII
Oluwatobiloba, Bolt
Hi Tshepo,
Thanks for reaching out to us about the amount you were charged for this cancelled trip.
The review done on this trip shows that you were only charged R19 cancellation fee by Bolt and I have initiated a refund prompt of the R19 to this message. Click accept so the fund can be sent to your card within 14 days.
However, the R168 you were charged is a pre-authorization hold from your bank. This fund will be released to your card within 14 days or in rare cases, 30 days according to your bank's release process.
To fast track the release of this fund, please send this invoice ID to your bank: iv_SMqIyNT0KzBoKIcHJO7ot1qMwI7iVxII
Oluwatobiloba, Bolt
TM
Tshepo M's update25 May 2024, 11:26
Reviewer Update
Kindly below feedback from Bolt about the R168, 00
Hi Tshepo,
Thanks for reaching out to us about the amount you were charged for this cancelled trip.
The review done on this trip shows that you were only charged R19 cancellation fee by Bolt and I have initiated a refund prompt of the R19 to this message. Click accept so the fund can be sent to your card within 14 days.
However, the R168 you were charged is a pre-authorization hold from your bank. This fund will be released to your card within 14 days or in rare cases, 30 days according to your bank's release process.
To fast track the release of this fund, please send this invoice ID to your bank: iv_SMqIyNT0KzBoKIcHJO7ot1qMwI7iVxII
Oluwatobiloba, Bolt
Hi Tshepo,
Thanks for reaching out to us about the amount you were charged for this cancelled trip.
The review done on this trip shows that you were only charged R19 cancellation fee by Bolt and I have initiated a refund prompt of the R19 to this message. Click accept so the fund can be sent to your card within 14 days.
However, the R168 you were charged is a pre-authorization hold from your bank. This fund will be released to your card within 14 days or in rare cases, 30 days according to your bank's release process.
To fast track the release of this fund, please send this invoice ID to your bank: iv_SMqIyNT0KzBoKIcHJO7ot1qMwI7iVxII
Oluwatobiloba, Bolt
TM
Tshepo M's updateReviewer Update
25 May 2024, 11:44Uber said you refused to accept my refund of R281 into my account.
Uber was trying to correct incorrect transaction of R503,00.
They have to credited my account on Uber for R223 instead of R503,00 and they proceed to process refund of R281 but according to their status it says service provider failed to accept the refund.
Uber was trying to correct incorrect transaction of R503,00.
They have to credited my account on Uber for R223 instead of R503,00 and they proceed to process refund of R281 but according to their status it says service provider failed to accept the refund.
TM
Tshepo M's update25 May 2024, 11:44
Reviewer Update
Uber said you refused to accept my refund of R281 into my account.
Uber was trying to correct incorrect transaction of R503,00.
They have to credited my account on Uber for R223 instead of R503,00 and they proceed to process refund of R281 but according to their status it says service provider failed to accept the refund.
Uber was trying to correct incorrect transaction of R503,00.
They have to credited my account on Uber for R223 instead of R503,00 and they proceed to process refund of R281 but according to their status it says service provider failed to accept the refund.
TM
Tshepo M's updateReviewer Update
26 May 2024, 10:34I haven't been assisted.
Bolt and Uber says I must contact my bank
Bolt and Uber says I must contact my bank
TM
Tshepo M's update26 May 2024, 10:34
Reviewer Update
I haven't been assisted.
Bolt and Uber says I must contact my bank
Bolt and Uber says I must contact my bank
TM
Tshepo M's updateReviewer Update
27 May 2024, 08:58I got credit from for Bolt which is sorted.
But Uber is having R503,00 pending transaction on my account.
Please resolve this.
But Uber is having R503,00 pending transaction on my account.
Please resolve this.
TM
Tshepo M's update27 May 2024, 08:58
Reviewer Update
I got credit from for Bolt which is sorted.
But Uber is having R503,00 pending transaction on my account.
Please resolve this.
But Uber is having R503,00 pending transaction on my account.
Please resolve this.