Poor customer service

I provided all requested documents so that you can remove me under debt review, but still waiting for feedback from your poor customer support. On the 06/03/2020 I had to call (Reference for the call:***0) your department and made to wait very long before being put through one of the consultant who said the debt review status has been removed on my name and she advised my credit report has been updated accordingly of which isn't true.

My question is WHY is my credit profile not updated as per advised by the consultant?

I need this to be sorted URGENTLY.