Poor customer service

Capitec customer services and collections call center agents are very clueless and non helpful . I call them enquiring about why I am not receiving statements on my loan account as per National Credit Act I am entitled to statements. They rudely said they don't know why and I must go to the branch ,when I told them the account was not opened in the branch I was told to call another call center ……..nxa poor service indeed . Spoken to Thami said my loan was extended by 7 months and if I want it back to original months I am liable for +R173 more, is that legal .When I agree to pay and revert to original months I am told I must call again next week - Tried to reason that you can diaries the request the answer I got Capitec does not work like that .

poor banking service ,I miss one of the big 4 already .