Poor Customer Service

<p>I sent 3 emails between the 22th and today and all I kept getting were reference numbers e.g ********** 0 and ********** 7 and dispite the importance and urgency of the query I am still not getting any feedback. Nobody has calle me and when I call (epecially today ) I am not getting through to anybody that can help me. I need somebody to sort out my problem ASAP as this involves money which nobody can tell me where it is and I used the acc number I got on my Mobile App!!!!!!! We keep getting mails about how great the bank is doing but they dont take pride in their customers WHO BY THE WAY MADE YOU!!!!!!! I need a call ASAP!!!!!</p>