Poor customer service

Nompumelelo was sooo rude, my card jammed in the atm, when desperately need her help, when i ask her whether to try the card again or must i go inside the branch, she told me in a rude way that she dont know its up to me whether i use it or not. She even told me that she doesn't work with atm she works inside the branch. how can you tell a desperate client that you dont know, not even an innocent 'i don't know' a rude one. i felt so humiliated. in front of other clients. Capitec need to teach Nompumelelo on how to treat customers in case you are faced with a crisis that you cannot manage, not to tell a client you don't know. She then left me hanging, she went inside the bank. I then decided on my own what to do, as Nompumelelo told me to see it myself. its for the 1st time ever to experience such treatment from a bank consultant.