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Moshala M

1 reviews | Active since Jul 2019

14 Nov 2024, 13:40

Poor customer service

Capitec says we must not savings accounts for business, now I want to open the business account that they said I must open but it is very difficult to get, and this is disgusting

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Replies (4)
Capitec Bank
Capitec Bank's reply14 Nov 2024, 13:45
Official
Good day Moshala M. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
MM
Moshala M's update14 Nov 2024, 15:59
Reviewer Update
I have been waiting since, I have received an sms around 13h35 even now no one has called yet when using the savings account they block them, 😞 bad customer service
MM
Moshala M's update15 Nov 2024, 14:34
Reviewer Update
From 9am waiting for *** to send me an email or call me, so disappointed with the poor customer service
Capitec Bank
Capitec Bank's reply18 Nov 2024, 16:40
Official
Hello Moshala
In response your complaint, kindly refer to our telephone conversation held on 18 November 2024 / email correspondence sent to you on 18 November 2024 as outcome of complaint. 

Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank