Poor Customer service

I am very disappointed in the level of service from Capitec this week.

I have an enquiry about a deposit that has still not reflected and I was told on 07/04/2022 that someone would get back to me within 24hours. It is now 10/04/2022 and I have gotten no feedback instead the customer service agents told me that my query had not yet even been attended to.

I was transferred to their complaints department as well today and no one was on the other end just a long hold time.

Also this thing of them not having a toll free for their clients us strainous in the Sen that you will call in 3-4 times because you keep running out if airtime on the call.

I feel like Capitec has such a big client base now that they have no interest in us as their customers and the level of service we get as long as they are rolling in the money.

I'd like to get my query resolved ASAP and an explanation as to why the expectation of 24hours was set when nothing has actually been even done about this. My query ref number is ***2 this is a very poor level of service.