Poor Customer Service

I'm so disappointed in Capitec, I have app**** and qualified for a credit card and access facility in Nov 2021 already. A week later when I wanted to use my credit card, and went to collect it at the branch I was advised that the application did not process, therefore I am not able to use the credit card. I have phoned numerous people, went to the branch and also sent a complaint e-mail. They advised me they are looking into the matter, which I am still awaiting feedback. The credit card is reflecting on my online banking as well as my credit report, and I am not even able to use this facility. The consultant which I spoke to over the phone advised me I have to go to a branch to cancel this. I don't see I need for me to take up my time due to a consultant not doing her job by not processing the application. Absolutely ridiculous customer service. This is affecting my credit score.