1 reviews | Active since May 2016
poor customer service
<p>On the 09 may 2016 i sent the commplaints department a message about a paid up loan account that was paid off 2014 but still reflect on my ITC profile, a lady name Bianca Pieters responded by saying someone call Adwella Williams will contact me after 3 days as thats how long it will take to investigate. it ha sbeen over 10 days and i havent recieved any response from them. eithe they remove this account on my profile or i wil take this matter to the Consume ombuds i have heared enough of this..other companies i payed off after capitec did manage to take off the accounts from my ITC profile but Capitec after 2 years it still reflects..</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Complaint Management
Capitec Bank
Hi Miss Shibambu
I would like to express regret for the frustration you encountered obtaining the correct information thus far.
I have sent you an email correspondence to the email address provided in your post where I supply you with comprehensive feedback in the hope of creating more understanding.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Miss Shibambu
I would like to express regret for the frustration you encountered obtaining the correct information thus far.
I have sent you an email correspondence to the email address provided in your post where I supply you with comprehensive feedback in the hope of creating more understanding.
Adwena Williams
Complaint Officer
Capitec Bank