AM
ANUSHA M
1 reviews | Active since Jun 2020
09 Dec 2025, 08:18
Poor Customer Service
Very poor client service and incompetency within the banking entity
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
09 Dec 2025, 13:05Good day ****ha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Dec 2025, 13:05
Official
Good day ****ha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AM
ANUSHA M's updateReviewer Update
10 Dec 2025, 10:14I AM STILL WAITING FOR CAPITEC TO RELEASE MY FUNDS THATS ON HOLD,EVEN THOUGH A CASE HAS BEEN CLOSED ON THE 09/12 AND CAPITEC STAFF ADVISED THAT THEY DO NOT FOLLOW UP ON QUERIES, THE CLIENT HAS TO WAIT...SUCH PATHETIC CUSTOMER SERVICE.
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ANUSHA M's update10 Dec 2025, 10:14
Reviewer Update
I AM STILL WAITING FOR CAPITEC TO RELEASE MY FUNDS THATS ON HOLD,EVEN THOUGH A CASE HAS BEEN CLOSED ON THE 09/12 AND CAPITEC STAFF ADVISED THAT THEY DO NOT FOLLOW UP ON QUERIES, THE CLIENT HAS TO WAIT...SUCH PATHETIC CUSTOMER SERVICE.
AM
ANUSHA M's updateReviewer Update
11 Dec 2025, 08:30PLEASE BE AWARE OF CAPITEC , THEY HAD MY FUNDS ON HOLD AND ONLY RELEASED PART OF IT, IF YOUR MONEY DISAPPREARS FROM YOUR ACCOUNT AND THEY TELL YOU THEY DO NOT KNOW ANYTHING ITS A LIE.....AND THESE FUNDS HAVE NO TRACE UNDER TRANSACTIONS....THE CALL CENTRE IS OF NO USE THEY DO NOT PUT COMMENTS,SO IF YOU CALL 100 X YOU MUST EXPLAIN YOURSELF ...VERY UNPROFESSIONAL ...........
AM
ANUSHA M's update11 Dec 2025, 08:30
Reviewer Update
PLEASE BE AWARE OF CAPITEC , THEY HAD MY FUNDS ON HOLD AND ONLY RELEASED PART OF IT, IF YOUR MONEY DISAPPREARS FROM YOUR ACCOUNT AND THEY TELL YOU THEY DO NOT KNOW ANYTHING ITS A LIE.....AND THESE FUNDS HAVE NO TRACE UNDER TRANSACTIONS....THE CALL CENTRE IS OF NO USE THEY DO NOT PUT COMMENTS,SO IF YOU CALL 100 X YOU MUST EXPLAIN YOURSELF ...VERY UNPROFESSIONAL ...........