TDvD
Thomas Dion van Dalen
1 reviews | Active since Apr 2020
24 Mar 2025, 22:26
Poor Customer Service
I have used the Capitec Pay function on my App to pay 3 amounts into my Ithuba account as I have done numerous of times before.R50,R35 and R5. All 3 amounts has been debted against my Savings account,but only the R5 has been credited to my Ithuba account. I have asked my bank to investigate the matter. The answer I get back from Alicia Pritchardt is that the complaint has been resolved.Apparently they decided the two amounts of R50 and R35 that disappeared isnt their problem and a invalid complaint,I must just write it off I am extremely disappointed with this attitude from Capitec. Capitec Pay is suppose to be a safe way of doing any payments
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Capitec Bank's replyOfficial
25 Mar 2025, 07:16Good day Thomas,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply25 Mar 2025, 07:16
Official
Good day Thomas,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.