Poor Customer Service

It has literally taken 7 days to open (still don’t have the approved account) business account with Mercantile / Capitec. Docusign after docusign with multiple emails of me following up on the status of the account.

All this has been delaying the process for my contracts and payments. All Docusign were signed. Days later no communication, I am waiting for the account details and approval.

I contacted Standard Bank Business on Monday 24th October 2022 and in literally 48hours I have an account.