POOR CUSTOMER SERVICE

On Monday I went to Capitec Bank, Bellville station branch to change my surname on my account. I was sent away because I did not have a Marriage Certificate with me. Yesterday, I went there again, eventually after waiting for 30 minutes on queue I was assisted. The guy who was assisting me asked for my Identity card with the new surname, to my surprise he did not ask for the marriage certificate. He said it was not necessary, I told him that yesterday I was sent away because of the document. I also wanted to change my address, I was told that the document I had with me as proof of address was not appropriate for address change, once again turned away. I tried to change the address before, Goodwood Branch, the consultant confirmed the change, however I later find out there were no changes at all. I updated my cellphone in 2015, after the update I could not use cellphone banking. I am so disappointed that the bank could not provide me with the basic banking services. You need to understand that it is not easy to visit the branches because it's always packed, and when one finally get there, you get inconsistent information. What I experienced was completely poor customer service,