PW
Paul W
1 reviews | Active since Jul 2015
04 Mar 2016, 08:17
Poor Customer Service!
I indicated interest on your website and shortly afterwards, was called by one of your consultants.<br> They stated that they would send someone out to see me.<br> After approximately 2 - 3 weeks, an appointment was confirmed (I had heard nothing in the interim).<br> On the day of the appointment, I received a call from the gent asking whether the meeting could be postponed to the following Monday as he was running late. I agreed.<br> Monday came and went and I received no phone call and the gent did not pitch.<br> I cannot express how truly disappointed I am as I was referred to Capitec.<br>
Helpful (0)
Replies (1)0
Replies (1)Capitec Bank's replyOfficial
04 Mar 2016, 09:19Hello catoind,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply04 Mar 2016, 09:19
Official
Hello catoind,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Lindiswa Beya-Nakani will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
