POOR CUSTOMER SERVICE

On the 28th March 2015 around 12pm was withdrawing money at Mafikeng mall ATM which was R1000.00, i did not get money from the machine only my card came back and got an sms from my back reporting that the money was out of my account. Waited for money to come out but nothing came out. I then went to capitec for statementA and they advised me to wait for 24hours then come to them the following day, explained to them I wont be able to as I had to go back to Joburg as I was only there for weekend. Went to FNB with a statement was helped by Ruana Smith who filled in a query form and told me to wait for 5day they will be inverstigating. Then i sent an email of Monday making a follow up. I'm surprised to get her email today saying(I received e-mail from our ATM queries and request that the customer should lodge query with CAPITEC Bank . <br> Regards, <br> Rouna Smith <br> Then went to Capitec today they gave me incident number ***7 told me it takes 30days for me to get my money back. I cant wait that long for my money as I have to pay my sons school fees, due date was the 03/03/2015<br> Capitec and FNB do not care about customers, the fault was on their side now i have to be inconvenienced<br> <br> <br> <br>