POOR CUSTOMER SERVICE

I'm a capitec client and have been for many years, but yesterday, 17/02/2016 I regret the day I trusted your bank. I was forced to leave my groceries at a store because both your mobile banking and Internet banking was not working. I switch my phone on and off thinking maybe it's my phone still it did not work. I then called a family member who banks at capitec to do telephone and internet banking using his phone but it still did not work. I then called your contact center and that was a waste of my time and airtime. <br> <br> The consultant on the other end of the line was just telling me that as she knows their mobile and internet banking is working and she was very defensive. I tried until the store was closed. I'm very disappointed as I sat for an hour in traffic trying to reach the store and then my bank failed me. I was warned by friend about capitec and its inefficiencies but I always advocated for the bank until today when I spent an hour shopping and the was unable to make inter account transfer so that I can pay. <br> <br> You are good bank but it incumbent on you to follow up on every client's query as you don't know the situation of your client on the other end.