POOR CUSTOMER SERVICE

POOR CUSTOMER SERVICE!!!

I've had an ongoing issue that was supposed to have been sorted out between "14-21 days" which has taken more than 3 months now! I logged a ********** case on the 28th October 2022, provided an Affidavit and case number as requested and I have since not received any tangible response. Except for, "the incident was closed I'll have to call to find out why" to being told, "we can see the funds are available however I'm not able to confirm why the refund was not processed." I'm really sick of this diabolical service I've been getting.

To say I'm frustrated is an understatement. I am tired of the runaround I've been getting from you guys. All I've ever been "assisted" with is being passed from pillar to post. After all the runaround I've been getting from you after visiting one of your branches (Burgundy Square) I was told ONCE AGAIN they will look into the matter for me and after calling the "***** department" I was given an email address "***" so that I cam also write to you guys and that this issue will be sorted. Guess what? I wrote and as usual nothing happened. I've sent emails to client care, called only for my calls to be dropped. I've sent messages on your whatsapp number with no assistance. Today I've been told that this is a civil case and that I need to get in touch with the police. After waiting for more than 3 months this is all you have to say?

Below are the names of all the consultants who have seemingly "tried" to assist me as they have claimed but here I am still sitting with an issue from 28 October 2022.

Chwayita Saliwa - Gugulethu mall Keenan Overmeyer - Bellville Middlestad mall Yorick - Burgundy Square

I have been more than patient with you guys but NO MORE!