Poor Customer Service

Capitec froze my account on Monday the 13th of November 2023, I visited the branch the very next day and submitted all documents they needed to verify the legitimacy of the funds received but to date my account remains frozen despite the payer confirming that funds were indeed legitimate, this has been a great inconvenience to me because I have no funds to do even the simplest things like paying for petrol and buying bread.

To top it all, all accounts I transferred money into were frozen as well, I am now in a predicament where I'm getting phone calls from people enquiring why their accounts were frozen and how long it will take to unfreeze their accounts.

This is unfair considering that all documentation needed was submitted.

All Capitec keeps saying is that they are investigating the matter with the external bank and it's been 3 days