Poor Customer service

Capitec bank debited my account twice for the loan i have with them, for them to do a reversal i was told to wait seven to fourteen days in order for the money to be in my account, Some of my debit orders were gonna be affected about this i have to transfer money from my flexi reserve account in order to balance my expenses, The people i spoke to gave me attitude false promises. My family was forced to staff because i couldn't buy food or groceries that i normally buy for them every month,poor customers service experienced with Capitec staff to name few of them;Alex,Siya,Keam was worse,Dimakatso and Busisiwe even now as i'm typing still waiting for them to rectify the mistake they claim it was a system error .....