AS
Aya S
1 reviews | Active since Feb 2017
21 Jul 2021, 17:07
Poor Customer Service
I was very frustrated in having bene redirected more than 6 times between departments (collections, client care, legal, loans) and spent over an hour calling when I needed assistance with clarifying misleading information on my credit report.
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
21 Jul 2021, 17:11Good day Aya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Jul 2021, 17:11
Official
Good day Aya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AS
Aya S's updateReviewer Update
21 Jul 2021, 17:54Please call me on *** or *** to discuss.
AS
Aya S's update21 Jul 2021, 17:54
Reviewer Update
Please call me on *** or *** to discuss.
Capitec Bank's replyOfficial
21 Jul 2021, 18:19Good day Aya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply21 Jul 2021, 18:19
Official
Good day Aya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
AS
Aya S's updateReviewer Update
26 Jul 2021, 14:38Thank you to Capitec for having called me today to apologise for the frustration caused in their consultants having redirected me multiple times for nearly an hour before I eventually got assisted. I had a pleasant conversation with the person who called me to express her apology.
AS
Aya S's update26 Jul 2021, 14:38
Reviewer Update
Thank you to Capitec for having called me today to apologise for the frustration caused in their consultants having redirected me multiple times for nearly an hour before I eventually got assisted. I had a pleasant conversation with the person who called me to express her apology.