Poor Customer Service

***<br> <br> I missed her call on Monday so I called back a few times on Monday and Tuesday where I was told that she was on a call at that time, I was assured that she will call me back which she never did. I eventually got hold of her on Tuesday where she advised me to forward my ID and payslips which I did. Never got confirmation of the email. I then emailed her again later that day to ask if she received the documents. She then responded by saying she's awaiting my Bank Statement. This is the statement she never requested in the first place, I guess that is why she asked me on the phone who I banked with initially. Anyway, I then sent her the statement, no confirmation received from her, I then mailed he again today if she received the statement, I'm yet to receive a response. I have banked with capitec for the past 5 years and this is the first time I am currently rating your service as POOR! 3 days this has been going on which is unacceptable. Think its time to switch banks for me and my son