Poor Customer Service

Item: Capitec Bank
Rating: 4
Author: Mtozi K

It is totally unacceptable for capitec not to have a atm inside parow centre that does deposits.A bank who mentions " SIMPLICITY " as a main focus. This mall is a very busy hub..How on earth is this possible.No capitec.I used to believe you guys are better than the BIG 4....but oh no....you going down the same road.

The one teller who do the deposits stop at a certain time which happened now because her tilll are full....Really ....it wont be full if your atms accepted dsposits.....Two atms outside only cash withdrawals.

This is seriously a no go.We get diverted to other branches..Why..if this is a main mall.

My second complain is about a mail i sent to the customer care email on the 30th Sept...Guess what today is the 4th of October....An entire business week went by without a reply. This is Bull sh.....Customer service is what businesses should pride themsel on.....This is none exsitent in both my occasions with Capitec....Carry on this way and you will soon find yourselves in same predicament as the BIG 4

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

07 Oct 2019, 11:49

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply07 Oct 2019, 11:49

Official

Mtozi K's updateReviewer Update

08 Oct 2019, 11:12

I must sincerely thank you for your service.The feedback received from they guy who called me from the Parow Branch ( I think it was the manager ,but not sure.He did introduce himself but I forgot,apologies to him) was outstanding and superb. He restored my faith again in Capitec .I am really relieved. He advised me that Capitec is in the process of installing a Atm which can take deposits.Just a little bit of patience needed...They are also looking at upgrading the inside of the bank to also make provision for deposits( He did stress this wont be soon ,but in due time).So yes...Capitec has proven to me that customer service is a major priority and they so care and so listen to their customers.Once again...Thanks a million,to the person who originally rep**** to the complaint and a very special thank you to the guy from the Parow branch who called....and last but not least...Thank you Capitec Bank.

Mtozi K's update08 Oct 2019, 11:12

Reviewer Update

Capitec Bank's replyOfficial

17 Oct 2019, 11:58

Hi Mtozi

Thank you for providing us with an opportunity to attend to your service request.

Kind regads

Capitec Bank

Capitec Bank's reply17 Oct 2019, 11:58

Official

Hi Mtozi

Thank you for providing us with an opportunity to attend to your service request.

Kind regads

Capitec Bank