Poor customer service!!!!

Terrible customer service, i sent a email back in june 2015 however up til today i got a response as customer service directed my email complaint to collections but still did not hear any thing of them. <br> <br> something surely needs to be done to agents like Sisanda Feni who is this rude to customers bluntly refusing to accept or acknoledge what i have to say or even try to understand. instead she demands a payment and demand that i owe them. its been 36 days and still no one responded. however should their now be an outstanding balance then you receive notifications in no time, so much for a complaint and lacking to resolve any. <br> <br> i still want this call to be pulled on the 29th June 2015 4:40pm and want it to be dealt with, this is most far the worst bank i have banked with such poor service <br> <br> <br>