POOR CUSTOMER SERVICE

I MADE A LOAN APPLICATION ONLINE ON THE 4TH BEFORE 8 AM AND WAITED TO BE CONTACTED BUT AFTER ABOUT 4 HOURS I DECIDED TO CALL SINCE NO ONE CONTACTED ME<br> I SPOKE TO MALIZE WHO PROMISED TO CALL ME BACK WITH FEEDBACK BUT NEVER DID<br> EVERYTIME I MADE FOLLOW UPS WITH THE CONSULTANTS THEY TOLD ME THAT MALIZE WILL CALL ME BACK AND UP UNTIL TODAY SHE HAS NOT CALLED ME BACK THE ONLY TIME SHE CAME BACK TO ME WAS YESTRDAY AFTER I HAD SENT AN EMAIL THAT I WILL BE TAKING THE MATTER FURTHER <br> THIS KIND OF AN APPLICATION ONE CAN DO AT THE BRANCH AND GET FEEDBACK WITHIN AN HOUR