Poor customer service

Requested an uber and driver canceled my trip . Uber sent me an email that the authorisation on my account has been voided . I contacted the bank via fone call. They requested I send the email from uber of which I did but still they could not release my money. I went to the branch showed then all my communication with uber . They said it will take 48 hours for the money to be released. It's been 3 weeks now . Every time I contact the bank they all tell me different version of resolving my problem . Their customer service is the worst I have experienced in the entire banking sector . Very disappointing. How can a transaction be pending for almost a month.