SN
Sanelisiwe N
1 reviews | Active since Dec 2021
10 Dec 2021, 10:56
Poor Customer service
On the 28th of October my Aunt went to the bank to put up a notice & submitted all the relevant documents & was told she would receive the money after 21 days ..she went back to the bank after 28 days to confirm what was holding the process and was told to wait another 21 days since they did not process the documents..she went back to the bank and was told to re- submit her documents & wait another 21 days.. the service was absolutey poor & no care for their customers
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Replies (2)
Capitec Bank's replyOfficial
10 Dec 2021, 11:00Good day Sanelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply10 Dec 2021, 11:00
Official
Good day Sanelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 21:53Hi Sanelisiwe
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:53
Official
Hi Sanelisiwe
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank