POOR CUSTOMER SERVICE

I was at capitec west-gate mall entrance 5(taxi rank entrance ),i was serviced by a lady tswana speaking and we started a conversation about banks and services and i had things i was suggesting by Capitec versus other banks,i understand she was trying to speak for her bank,but i have a advice for her you don't ,she must attend treating customer fairly training,cause she sad to me when i complained about us (clients not being able to access the app without our phones being a problem,she said i must buy a proper phone for me that very rude and harsh comment to a client,[and she ended her statement by saying not everyone will love you,for me if you servicing client you need to be processional and never become personal and use sensitive words,remember the client is very important i could have been a mystery shopper and you are destroying the image of Capitec ,AS I WALKED OUT I FELT DISRESPECTED AND MY DAY WAS NEARLY SPOILED