LT
Lebohang T
1 reviews | Active since May 2019
04 May 2019, 15:19
poor customer service
Staff at Capitec Bank,Senekal Branch needs to go to training.Lack of information on products and customer service needs attention.Staff is not helpful towards the elderly and unable to assist efficiently. Lazy to assist they would rather refer you somewhere else before they can check their systems and assist.A client gets to be sent from pillar to post.
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Capitec Bank's replyOfficial
06 May 2019, 12:37I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply06 May 2019, 12:37
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank