Poor Customer Service

I am very dissapointed in Capitec Bank. I was involved in a ***** **** 13/09/2018. The moment I realized what was going on, I immediately reported it to Capitec ***** department on the same day and they stopped the account. (Money can go in, but not out). I go the police case number and handed everything to Capitec. Now, after a month I haven't received any feedback from Capitec and their Forensics department only speaks to the back. My complaint is regarding the Forensics department because they don't give you any feedback and even the branch (Wadeville) held on for more than 1.5 hours without anyone being able to assist. They just put you on hold.