Poor Customer Service

I did online shopping and only afterwards I were informed that the site is not a legitimate website to purchase items from. I went back and can't find contact details for the company. I have request my banking institution to assist me in refunding me my funds. I were told they can't help me. So if you look at it in this aspect - people can now take your money and you are not prepared to assist your clients. That is POOR customer service. I request you reverse those transactions immediately.