Poor customer service

I went to Capitec branch in Hlahatsi (Katlehong) in order to deposit funds for a guy that I was owing money.

As I entered the bank, I was informed to sit down & wait to be assisted by the teller (Thandazo) who never given me any greeting after saying "NEXT"... I informed her that I am here to deposit some funds & she asked for the account number, as i was looking for it, she another guy behind me in isiZulu (omunye ophethe i-account akaze) without asking my permission and I just waited for her to be done with the guy & when she was done, asked for the account and I gave her, She further asked me to confirm the name & surname... And I told her that I only know the name not the surname (which I became confused why she for the name of the account holder& never the other guy) but she insisted for me to call the person on my phone and ask for the surname but I told her that, its urgent, the guy is a waiting for the funds in order to use this money.

She asked then how much am I depositing... I gave her R410.00 and said R360.00, with an expectancy of R50.00 change....She told me that she doesn't have change, I must go look for I was shocked to hear that and calmed myself down and asked them if I come back, will I still be joining the queue... And she said no (which was a lie) because as I came back I got to start on queue again.

I was fed up....gave her account number again which was 153****** but as I was leaving & confirming the account number on my slip it was not the same as the one on the slip

I went back and ask her, & denied and I gave her this number on the slip... As I question if she is saying I am lying?? She change her story & said this person has more than 1 account bn deposit into the main account not that & she could have mentioned that to me before transacting it.

I then requested to speak to the manager (Noluntu Bhenya) since she was *********** & unapologetic for her error. The manager never asked for apology still but anyway the matter was resolved. But I logged a case at the their complains department with agent by the name (Zonke) who promised that I will be getting a feedback soon from them after 48hours which it never happened, I further followed up on the matter & spoke to (Nomfefe) who also told me there's hasnt been any feed back to me & no reference nor promises kept.

I'm a customer of Capitec & have personal account with but after alerting the matter to the Ombudsman for banking service...will never, ever entrust my hope with such a bad service with a *********** staff. I'm done with Capitec .. .