Item: Capitec Bank
Rating: 1
Author: Mtozi K

Capitec Bank's replyOfficial

25 May 2020, 15:34

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply25 May 2020, 15:34

Official

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

MK

Mtozi K's updateReviewer Update

27 May 2020, 10:15

You had a so called Manager call me by the name of Janine Adonis who had no idea what she was speaking about .Telling my I must have the old app.Then going through my app and steps to find out I do have an option for credit card.Then telling me how hee app tells her You must go into the bank to do application and me stressing to her that my app not say this.I found her to be very arrogant and had no intention of listening to a client.All she wanted to do is what is drilled into her ABC way of thinking how to deal with a client.She have no idea of customer relations and the fact that you allow your client to talk and explain themselves and take note of what your client are saying. Then only respond and respond to the pointers at hand.
The worst part was when she had no idea what to say anymore she attacked the fact that I just turned 18 in January.She askef if I am aware you have to be 18 and older to apply.I asked her if she can explain what 18 and older means in comparison with my age.I want an explanation as to if I or am I not 18 and older.S simple yes or no.I will like her to know i have been dealing in business and finances since I have been 15 years old.I earn a very good salary .
My ONLY reason for applying for this credit card by my own bank is because I am looking to increase my credit score at a faster rate.
This Janine Adonis needs to go for training and God alone knows how she got to this position.Its people like her who lets clients like me move on to banks that deserve my attention.

MK

Mtozi K's update27 May 2020, 10:15

Reviewer Update

You had a so called Manager call me by the name of Janine Adonis who had no idea what she was speaking about .Telling my I must have the old app.Then going through my app and steps to find out I do have an option for credit card.Then telling me how hee app tells her You must go into the bank to do application and me stressing to her that my app not say this.I found her to be very arrogant and had no intention of listening to a client.All she wanted to do is what is drilled into her ABC way of thinking how to deal with a client.She have no idea of customer relations and the fact that you allow your client to talk and explain themselves and take note of what your client are saying. Then only respond and respond to the pointers at hand.
The worst part was when she had no idea what to say anymore she attacked the fact that I just turned 18 in January.She askef if I am aware you have to be 18 and older to apply.I asked her if she can explain what 18 and older means in comparison with my age.I want an explanation as to if I or am I not 18 and older.S simple yes or no.I will like her to know i have been dealing in business and finances since I have been 15 years old.I earn a very good salary .
My ONLY reason for applying for this credit card by my own bank is because I am looking to increase my credit score at a faster rate.
This Janine Adonis needs to go for training and God alone knows how she got to this position.Its people like her who lets clients like me move on to banks that deserve my attention.

MK

Mtozi K's updateReviewer Update

27 May 2020, 17:22

Below is the unprofessional reply I received from Capitec in PVT..This is how they hide the unprofessional behaviour with regards to their staff and the way clients are treated PRIVATELY...I promise that I will not stand for this and raise my issues further on twitter...facebook and onbudsman for banking......

MK

Mtozi K's update27 May 2020, 17:22

Reviewer Update

Below is the unprofessional reply I received from Capitec in PVT..This is how they hide the unprofessional behaviour with regards to their staff and the way clients are treated PRIVATELY...I promise that I will not stand for this and raise my issues further on twitter...facebook and onbudsman for banking......

MK

Mtozi K's updateReviewer Update

27 May 2020, 17:23

" Hi Mtozi

We have tried to contact you with reference to your issue.
Please visit the nearest branch to complete a credit card application, as the app only affords you an estimate.

We apologise for any inconvenience caused.

Kind regards
Capitec Bank "

MK

Mtozi K's update27 May 2020, 17:23

Reviewer Update

" Hi Mtozi

We have tried to contact you with reference to your issue.
Please visit the nearest branch to complete a credit card application, as the app only affords you an estimate.

We apologise for any inconvenience caused.

Kind regards
Capitec Bank "

Poor Customer Service