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buhle S
1 reviews | Active since May 2014
03 Aug 2023, 10:01
Poor customer service.
The previous issue that I had with the ref number: that I received from them.
Siyasanga was meant to resolve the issue that I had and from the time I had logged this complaint, I was given till the 1st of August to be resolved. Today is the 3rd of August and my issue still has not been resolved and I have not received a call back from Capitec regarding my issue. This means that none of the customer agents are competent enough to resolve or give me any answers and I am now forced to take this matter through to the ombudsman.
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Capitec Bank's replyOfficial
03 Aug 2023, 10:23Good day Buhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Aug 2023, 10:23
Official
Good day Buhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank