Poor customer service

I am a capitec client, I called the call centre today to advise them of a possible ****, and was advised that they could not help me at all, i need to refer the matter to absa. I find this so disturbing as yes I made a payment into and absa account that was a ****, however, as a capitec client i expected more from their ' customer service' department than to refer me to another bank. I am not a absa client!!!!! this is pathetic, the agent couldnt even give me advise on a way forward or offering to log a a case with their draud department to escalate through to absa. Very dissapointing service