Poor Customer Service

<p>I made a transaction on the 17th of February but the bank was offline and money didnt go through so i then made the transaction again the following day then it went through. the following day the transaction went through again. i then went to a branch manager and asked him to recall the money as it has gone through twice I was asked to pay so my money can be reversed and told to wait for 5 working days so it can be reversed. its been more than 2weeks everytime i call i get shifted around and told if i close my account then its my problem.. Its absolutely unacceptable to be treated like this as a loyal customer.. </p>